SAN FRANCISCO, CA.— OTG Consulting, a master agency made up of the industry’s most experienced telecom executives, and Talkdesk, a leading innovator in the cloud-based call center software space, today announced the companies have partnered to offer OTG Consulting customers and agents access to Talkdesk’s industry-leading software.
Through its partnership with Talkdesk, OTG Consulting is able to leverage Talkdesk’s partner program benefits, including its expansive product set, competitive residuals and lucrative spiffs, dedicated account teams, ongoing training and priority support.
“Having access to Talkdesk’s industry-leading software is opening up a whole new door of opportunities for OTG.” Said Jeffrey Pearl, CEO and Managing Partner, OTG Consulting. “We are excited to partner with Talkdesk. They have real time reporting, call monitoring, enhanced caller ID and screen pops, skills based routing and automated workflows and much more. Basically all the features you need and built on a next generation platform!”
“OTG Consulting is an ideal partner for Talkdesk because they share the same vision to provide high-quality cloud services for customers ,” said Craig Klemp, Senior Director, BD & Partnerships, Talkdesk. “OTG Consulting has set a standard for trustworthiness and excellence and it’s definitely an honor to be including in the offering for their customers and their community.”
For further information about Talkdesk, visit otgconsulting.net. To learn more about Talkdesk’s industry-leading call center software, visit www.talkdesk.com.
About OTG Consulting
OTG Consulting is a consortium of some of the industry’s most influential connected Telecom Executives leveraging their inside knowledge to assist SMB and Enterprise Businesses in their transition from the PSTN to IP based Unified Communications in an effort to provide efficacy and savings. OTG offers the experience, knowledge, and technical understanding coupled with associations with all the key players/partners needed to provide solutions to navigate the impending changes.
Talkdesk is a next-generation, cloud-based contact center software that helps deliver delightful customer service. Unlike legacy systems, Talkdesk can be quickly and easily deployed without phones, hardware or downloads. Talkdesk’s web-based interface provides robust, enterprise-level contact center functionality with advanced features, comprehensive reporting and seamless out-of-the-box integrations with 25+ business tools, including Salesforce, Zendesk, Desk.com and Slack. Talkdesk empowers contact center managers to make data-driven decisions based on comprehensive information and contact center agents to have personalized, effective conversations with customers.
Talkdesk Media Contact:
Adam Bonefeste, 217-415-6999