The Hosted VoIP service providers have been in this battle for over 10 years! Most utilizing a Broadsoft platform. BroadSoft is the market share leader for cloud-based unified communications, with its open platform deployed by 25 of the world’s top 30 service providers. These Service Providers have been working hard to educate the business community. The education is all around the upgrades available to end users and, why they should move off of “older antiquated” technologies. Up until now, companies like Avaya have put up a fight. Avaya now has decided to join Broadsoft and all the Broadsoft Service providers. This monumental move makes it easier for customers to drop their PBX or Key system. As a result, you will see many more phone systems in the garbage bins outside of office buildings. At this stage of the game, you can’t donate this stuff to a charity.
“In collaboration with BroadSoft, Avaya is making a full portfolio of open standards, SIP-based devices available to service providers that are tested for interoperability with the BroadSoft BroadWorks platform.” Read Avaya’s full announcement
With Avaya filing for bankruptcy and the advancement of newer technologies, the time to move now. Businesses actually have to make the transition. In addition to last PBX guys, waving the “white flag’ the large telcos are also moving away from POTS (Plain Old Telephone Service) and PRI. POTS and PRI have been the standard connections into old phone systems for years. It is important to mention, it is much more efficient for the Telcos to run IP based services! Due to the added features, customers find it much more desirable to utilize the new communications technologies. This makes sense for all parties. It is a win/win for customers.
In summary, all the players are now in agreement as to how businesses should be communicating. Consultants like OTG help guide you through all the offers and players in the market at no cost. It really is not a hard move to make!